What to expect from your mattress

The comfort of your bed

At first, your new bed may feel a little different to the mattress you have been sleeping on and sometimes your body will tell you so. Don’t worry, your body will soon adjust to the benefits of your new mattress while your mattress also adjusts to your sleeping style. This may take several weeks.

Your body signature

It is normal for your new mattress to show body impressions as the upholstery layers settle. The plusher or thicker your mattress is, the more comfort layers it will contain. Rotate your mattress every 2 weeks for the first 4 months and every 3 months thereafter, (or turn and rotate if double sided). Use all surfaces of the mattress, to assist in settling the comfort layers evenly. Body impressions are not considered a manufacturing fault and are a normal part of wearing in your mattress.

Warmth while you sleep

Many new mattresses contain luxury features such as Latex, Visco Elastic (Memory foam), Gel, Wool or Silk fibres that help minimise pressure points by allowing the sleeper to sink in to the upper most layers of the mattress. As a result, more of the mattress is in contact with your body which may feel warmer to sleep on. This is less so on firmer mattresses with less comfort layers.
When you purchase your new bed, we recommend you review the warmth of your bed covers (sheets, doona, blankets etc) as they are the main regulator of temperature during sleep. You may require more or less warmth depending on your choice of bed and comfort preference. Tontine, distribute a ‘Cool Comfort’ mattress protector designed for this purpose.
Contact Tontine on: 1800 630 034 for your nearest stockist.

Slatted bases

Sleepmaker mattresses are suitable for use on slatted bases. If you are using a slatted base system, the slats should be no more than 8cm apart and of good quality. Slatted bases should also contain a centre support rail with at least one leg to the floor, to avoid ‘roll together’ in the centre of the mattress.

A base that is too hard, too soft, is not supportive or restricts air circulation may damage your mattress and void your warranty. A good way to check the support of your slat base is to try your mattress on the floor and see if it feels any different.

Your mattress cover

Gathering or stretching of material is a natural and normal wear characteristic of your mattress that does not affect the performance of the mattress over time. It is recommended that you place a quality washable mattress protector over your mattress to help keep your mattress clean and dry.

Your ‘Gel’ mattress cover

Gel mattress covers are made with a stretch knit fabric to allow maximum movement of the Gel and the quilt layer is not fixed down with glue or sewn to the Gel top. This is to ensure that the Gel can give way freely under the pressure points of your body. It is normal for the top of a Gel bed to be loose and lift freely away from the Gel layer on the top of your bed.

King Size mattresses

If you have bought a King Size Mattress, it is recommended that you try and sleep in the centre of the mattress from time to time to even out the settling of the comfort layers. The centre can feel firmer if it is not slept on and you may get the appearance of a hill in this area. It is a normal characteristic of the design of a King bed and some Queen beds. Persist with using the middle to push the comfort layers down.

SLEEPMAKER CUSTOMER CARE: Phone: 1300 300 869

Printable PDF version of this customer care info sheet (260K file)