With our dedication to bedding research and development, Sleepmaker is able to offer you technologically advanced bed systems that ensure the highest standard of product quality and customer satisfaction.
Our aim is to care for our customers. We are proud of our products and we know you will enjoy the benefits of comfort and support from your Sleepmaker® bed for many years to come.
That's Your Sleepmaker® Guarantee of Quality.
If you ever have any queries regarding your Sleepmaker bed, in the first instance, please contact the authorised Sleepmaker stockist you purchased the bed from for all service requirements.
For information on Warranty Claims or after sales enquiries, please click on the below link.
Sleepmaker is proud to offer you a full 10 year guarantee against manufacturing defects in workmanship and material that may occur with ordinary use. This guarantee commences on the date the mattress and/or base was originally delivered, or collected by the purchaser. Failure to comply with all of our recommendations and instructions for use, care and maintenance will void your guarantee. If a defect appears within the applicable 10 year guarantee period, you must contact the Sleepmaker dealer where you purchased your set in order to claim under the guarantee. Your claim must be in writing and accompanied by proof of purchase (including date of purchase). You must be the original purchaser in order to be entitled to claim. Your claim must be sent to the address of the Sleepmaker dealer from whom you purchased the bed (do not send your claims directly to us). The dealer will liaise directly with us as needs. It may be that we need to inspect the bed. If so, once we have inspected the bed and are satisfied there is a manufacturing defect, we will replace or repair your bed at our discretion within a reasonable period. However, the guarantee period will not be extended or changed as a result of repair or replacement under the terms of this guarantee or otherwise. As the purchaser, you will bear the expense of claiming under the guarantee. Additionally, you will be responsible for the transport costs to our plant; however, these costs will be refunded to you in the event of a defect covered by our guarantee. If we reasonably determine that the defect is not a manufacturing defect, you will be responsible for the transport costs and the cost of repair or replacement of the product.
This guarantee is subject to the conditions listed here:
This guarantee does not extend to faults caused by wilful or accidental abuse, misuse, neglect, normal wear and tear, or damage caused by transportation.
Every effort will be made to repair or replace the mattress with identical materials to those originally used. However, if identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal quality. We are not required to match replacement fabric to the original fabric.
We reserve the right to refuse service and invalidate the guarantee when, upon inspection, the bed is found to be in an unsanitary condition, or when the product failure is caused by factors other than faulty workmanship or materials. Use of a mattress protector is advisable at all times.
The use of a soft, sagging or non-supportive base with excessive gaps between slats or narrow tubing, which in our reasonable opinion is not supportive, will void this guarantee (see Base Support section).
It is important that bed base / ensemble legs are secured tightly in place at all times. It is not our responsibility if loose legs cause damage to the leg and/or the base frame or mattress.
Pocket spring mattresses are not recommended for people weighing more than 120 kilograms.
We reserve the right to repair or replace either parts of the mattress or base or the entire mattress or base at our option.
You must be able to provide us with satisfactory proof of purchase. Failure to do so will render this guarantee void. This warranty is only valid to the original purchaser.
In some cases, an inspection by one of our representatives at the location of the item may be necessary. Due to geographic locations, this may take time.
Where an inspection is necessary, a service fee may be applicable. If a service fee is applicable we will inform you of that before confirming the inspection. Where the item is deemed by us to have a manufacturing fault, this fee will be refunded.
Although we at all times try to provide prompt service we may not be able to pick up, repair and return the repaired goods overnight and it could take several days or longer in some cases before goods can be returned. We are not required to supply a replacement mattress or base for the duration of the service.
SOME IMPORTANT THINGS TO REMEMBER!
Fair Wear & Tear: The period stated by this guarantee covers only manufacturing faults and is in no way intended to imply a lifespan expectancy of the product. Heavy weight combinations or uneven weight distributions will cause greater or more uneven wear patterns than lighter weight and even weight distributions. Comfort and support layers are expected due to use and age to reduce in height and firmness over time. Obviously this will be aggravated by heavier weights and certain uses such as constant use in nursing homes where the bed is used for more than the average 8 to 12 hours in a 24 hour cycle.
Comfort Level: We manufacture an extensive range of ensembles, therefore comfort related complaints do not constitute a manufacturing fault. Please choose your mattress requirements carefully as due to health regulations, mattresses cannot be swapped after any period of use.
Australian Consumer Law: Our guarantee may be a "warranty against defects" for the purposes of the Australian Consumer Law. Accordingly, this section sets out the information prescribed by the Australian Consumer Law. In particular, the following statement is included: "Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure". Our guarantee is in addition to other rights and remedies you may have under a law in relation to the goods or services to which the guarantee relates. For the purposes of the Australian Consumer Law, the person giving you this guarantee is Australian Comfort Group Pty Ltd ABN 23 098 742 584. Our address details are as follows:
Head Office: 48 Alexandra Place, Murarrie, QLD 4172, Australia.
TOLL FREE 1800 633 358
Manufactured in Australia by Sleepmaker. A division of the Australian Comfort Group Pty Ltd ABN 23 098 742 584