Depending on your new mattress, SleepMaker offers 5 or 10 year warranties against faulty workmanship or faulty materials. We don’t cover damage due to misuse, neglect or general wear and tear. Find out more about our warranty here
You may have been sleeping on a mattress that was providing inadequate support, so it may take several weeks or months for your body to adjust to your new mattress. Don’t worry, this will be temporary and your body and mattress will soon adjust to each other.
It’s natural for your new mattress to develop body impressions or contours over time. This can add to your comfort as it shows your new mattress is moulding to your body, which can help reduce pressure points and ensure a more comfortable sleep.
Excessive body contouring (more than 25mm for a non-pillow top mattress, or 35mm for a pillow top mattress) is covered by our warranty. To help equalize contours, we recommend rotating your mattress every 2 weeks for the first 4 months, and every 3 months after that.